The Quicken Loans culture also emphasizes the need to give back to the community. The company also states that there is no room for “typical corporate arrogance” at Quicken. The company also follows a set of standards that it refers to as “ISMs.” Quicken Loans’ ISMs not only focus on setting high levels of customer service, but they also stress doing the right thing at all times. Its strong focus on wanting to help people improve their financial standing is evident in the high ratings the company receives from clients and industry watchdog groups. The company has a customer-centric and employee-centric culture.
In 2010, the company closed over $29 billion in loans. Quicken Loans also states that 94 percent of its clients would not hesitate to recommend the company to family and friends. For the last eight years, the company has also placed in the top 30 of Fortune Magazine’s “Best Places to Work in America.” In 2010, Quicken Loans was the only mortgage company to earn a spot on that list. The company also receives an A+ rating from the Better Business Bureau and has the distinction of earning JD Power and Associates'' “Highest in Customer Satisfaction for Mortgage Origination in the U.S.” for the past two years. The company is currently rated as the number one online lender and is ranked as one of the top five retail mortgage lenders in the United States. Quicken Loans employs approximately 4,000 people, and job seekers looking to find Quicken Loans careers may find positions ranging from mortgage bankers to loan processors in these areas. The company also operates locations in Cleveland, Ohio, San Diego, CA, and North Scottsdale, AZ. In August 2010, the company moved its headquarters to Detroit, MI. Current CEO: Bill Emerson Status: Active Quicken Loans has provided mortgage solutions to homeowners for over 26 years.
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